Ombudsman
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Ombudsman

The Ombudsman is an individual appointed by the Board of Directors of JSC "Zhasyl Damu" (hereinafter – the Company), responsible for facilitating the resolution of labor disputes, conflicts, and socially significant labor-related issues, as well as for ensuring compliance with the principles of business ethics.


By decision of the Board of Directors of the Company, Rauan Mikhailovich Shaekin, Independent Director and Member of the Board of Directors of the Company, has been appointed as the Company’s Ombudsman.


The main functions of the Ombudsman include:

- Providing consultations to employees who seek assistance and to participants in labor disputes;

- Reviewing complaints from Company employees regarding actions (inactions) or decisions (acts) of the Company’s officials;

- Collecting information on violations of the provisions of the Business Ethics Code;

- Assisting employees of the Company in resolving conflicts (disputes) at an early stage, before they are referred to judicial authorities, facilitating out-of-court settlements;

- Providing recommendations to the Company’s officials on resolving conflicts (disputes) arising from received complaints;

- Developing recommendations for resolving and preventing systemic conflicts (disputes);

- Organizing necessary meetings, consultations, discussions with Company employees, representatives of state authorities and organizations, and hearing employees on the issues raised in complaints.


In cases of violations of the labor legislation of the Republic of Kazakhstan by any employee or official of JSC "Zhasyl Damu," violations of internal procedures, or provisions of the Business Ethics Code of JSC "Zhasyl Damu," as well as facts or situations that may lead to corporate conflicts or conflicts of interest, please contact the Ombudsman of JSC "Zhasyl Damu" at: +7 (777) 111-61-00
Email:ombudsman_rm@mail.ru Postal address: 010000, Astana, Nura District, 11/5 Kabanbai Batyr Avenue, Nurly Orda Business Center, with a note on the envelope (package) “To the Ombudsman of JSC «Zhasyl Damu».