JSC "Zhasyl Damu" continues to provide prompt information and support to citizens, businesses, and participants of the Extended Producer Responsibility (EPR) system through its unified contact center.
The contact center specialists provide daily consultations on registration and the use of electronic services, payment of recycling (utilization) fees, participation in the EcoQolday program, as well as other areas of the company's activities. The main objective of the service is to ensure that applicants receive timely and professional assistance, making interaction with the company as convenient and transparent as possible.
In the first half of 2026, the unified contact center received 7,168 inquiries.
The largest share—5,018 inquiries (70%)—concerned the operation of electronic services, including website registration, restoring access to personal accounts, submitting and editing applications, making changes to certificates, and payment-related issues.
Another 1,076 inquiries (15%) were related to the payment of outstanding recycling (utilization) fees. 359 inquiries (5%) concerned the EcoQolday program, including registration and application submission, while 715 inquiries (10%) covered other areas of the company's activities.
JSC "Zhasyl Damu" places great emphasis on the quality of customer support and the continuous improvement of its client service. The contact center enables the company to promptly resolve inquiries, provide professional consultations, and improve the accessibility of public and corporate environmental services.
We remind you that the unified contact center of JSC "Zhasyl Damu" can be reached at +7 700 730 08 55.
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